We collect account details such as name, email address, display name, neighborhood, and role selections so Pawborhood can authenticate users and show the right owner, Pack Pro, merchant, ambassador, or admin experience.
Dog profile information can include name, breed, age, size, energy level, sociability, vaccination status, photos, care preferences, and safety notes. This information powers matching, booking, check-ins, dog passports, and trust surfaces.
Community features may collect posts, comments, messages, reviews, RSVPs, reports, blocks, check-ins, and other activity needed to operate the neighborhood dog graph.
Pawborhood is designed for privacy-safe local context. Live check-ins should be shown at venue or neighborhood precision by default, not exact home coordinates.
Place Only, Packmates Only, and Ghost Mode control who can infer live presence. When exact location is not necessary for the feature, we show the place or neighborhood instead.
Precise geolocation can be sensitive personal information. Pawborhood should collect, show, and retain exact location only when a feature truly needs it and the user has a clear control or context.
Safety and moderation workflows may retain limited evidence needed to investigate abuse, fraud, incidents, payment disputes, or community safety reports.
If you choose to upload media, Pawborhood may process dog photos, profile images, place photos, service updates, support attachments, report evidence, merchant images, or short dog-life clips for the feature you selected.
Pawborhood does not need access to your full photo library to operate core features. Camera, photo, video, or audio access should be requested only when you choose to capture or upload that kind of content.
Uploaded media may be reviewed for moderation, support, safety, fraud, app-review, or marketplace trust purposes. If synthetic or AI-generated media features are introduced, they should be clearly labeled where people could mistake them for real events.
We use data to provide core app features: authentication, onboarding, dog profiles, Live map activity, feed posts, services, bookings, payments, offers, messages, rewards, support, moderation, and account administration.
We may use aggregated or de-identified information to understand neighborhood activity, improve ranking, detect spam, and make Pawborhood safer and more useful.
We do not sell personal information. Payment processing, authentication, maps, email, analytics, and infrastructure providers may process data as service providers for Pawborhood.
Location permission should be used only for features such as current-place discovery, check-ins, Live map context, service logistics, or safety reports. If location is denied, Pawborhood should still offer manual place or address entry where practical.
Camera, photos, videos, files, and microphone access should be optional and tied to a user action such as posting a dog moment, attaching support evidence, adding a profile photo, or creating a service update.
Notifications should be requested only after Pawborhood can explain the value, such as booking updates, messages, support replies, or safety notices. Pawborhood does not request contacts or background location for the current v1 app without a separate privacy review.
Some care features may ask for pickup address, building access, lockbox, gate, concierge, veterinary, emergency contact, or dog-safety instructions. These details are sensitive and should be visible only to the account, the assigned provider, support, or operations roles that need them.
Do not put home access details, door codes, lockbox codes, exact apartment information, or private contact details in public posts, public reviews, public Paw Cards, merchant offers, or public Live map surfaces.
Pawborhood should avoid sending home access details, exact home coordinates, private care notes, payment secrets, or emergency contacts to analytics, advertising, or AI providers as raw event properties.
Pawborhood does not use a third-party behavioral ad network or advertising identifier by default. If that changes, Pawborhood must update this policy, app-store disclosures, consent flows, and platform permission prompts before launch.
First-party emails, push notifications, referrals, and product messages may be used to operate Pawborhood, explain new features, or invite people to local dog-neighborhood activity, subject to available preferences and unsubscribe controls.
Analytics and diagnostics should be limited to product reliability, safety, fraud prevention, funnel diagnostics, and aggregate market health. Pawborhood should not send exact home location, payment secrets, private messages, or sensitive dog health notes to analytics tools as raw event properties.
Pack Pro onboarding may involve identity review, payout-readiness checks, insurance or certification review, references, service history, and lawful public registry or safety-signal review.
Pawborhood does not treat its own trust review as a consumer-report background check. If a consumer reporting agency is used later, the applicant should receive a separate disclosure, authorization, and any required rights or adverse-action notices.
Public badges should describe the proof that exists, such as identity reviewed, proof uploaded, payout ready, or Pawborhood trust review complete. They should not use third-party screening badge language unless a compliant screening result supports that exact claim.
Reviews, Pack Pro ratings, merchant feedback, testimonials, referrals, and ambassador posts should reflect genuine experience or be clearly labeled when there is an incentive, sponsorship, free service, discount, affiliate relationship, or other material connection.
Pawborhood should not buy fake reviews, suppress honest negative reviews because they are negative, or let Pack Pros, merchants, ambassadors, staff, or AI systems create deceptive marketplace proof.
Referral and invite programs may use account and contact details that a user chooses to provide, but Pawborhood does not request address book or contacts permission in the current v1 app without a separate privacy review.
AI-assisted features may help summarize local context, posts, care notes, support tickets, or search results, but they can be incomplete or wrong.
Pawborhood AI output is informational only and does not replace veterinary, emergency, medical, legal, insurance, or public-safety judgment.
Important account, safety, payment, moderation, or marketplace decisions should remain reviewable by Pawborhood operations or support.
If live AI providers process prompts, photos, videos, audio, care notes, support tickets, or dog profile context, Pawborhood should disclose that provider role, apply redaction where practical, and avoid sending information that is not needed for the feature.
Pawborhood is not directed to children under 13. People under 13 should not create accounts or submit personal information.
If Pawborhood learns that personal information from a child under 13 was collected without required consent, it should delete or disable the information as required.
Parents or guardians can contact privacy support if they believe a child provided information to Pawborhood.
Payment and payout flows may use Stripe. Pawborhood does not store full card numbers. Stripe handles card and connected-account payment information under its own security controls.
Authentication and database services may use Supabase. Maps and places features may use Mapbox and Google Maps. Operational messages may use email or communications providers.
Provider access should be limited to what is needed to deliver the service, secure the app, prevent fraud, and comply with legal obligations.
Pawborhood's app-store privacy answers must include data processed by enabled SDKs and service providers, not only Pawborhood's own code.
Before each release, Pawborhood should review Supabase, Stripe, Mapbox, Google Maps or Places, email, analytics, monitoring, AI, and native SDK behavior against the exact build submitted to the stores.
If an SDK begins collecting new categories such as advertising ID, precise location, contacts, health information, microphone audio, or background location, Pawborhood must update disclosures and prompts before enabling that build.
You can update profile and dog information in the app. You can use privacy controls where available to reduce visibility of live presence.
You can request access, correction, or deletion by contacting privacy support. Account deletion instructions are available at /account-deletion.
Some records may be retained when needed for security, fraud prevention, dispute resolution, legal compliance, moderation history, or payment accounting.