Email privacy@pawborhood.dog from the email address on your Pawborhood account with the subject line 'Pawborhood account deletion request'.
Include your account email, display name, and whether you also want associated dog profiles, posts, messages, reviews, and device-saved data removed where eligible.
If you are signed in, you may also use the account or profile support controls when available. The public email path remains available for app-store review and for people who cannot access the app.
If you cannot access the account email, contact support and provide enough information to verify account ownership before deletion can proceed.
Deletion is intended to remove or anonymize eligible account profile data, dog profile data, community content, preferences, and app records tied to your account.
Some public or shared content may be removed, anonymized, or retained with identifying details removed depending on the feature and legal or safety requirements.
Browser-saved data can be cleared by signing out, clearing site data, or contacting support for help with device-specific steps.
Deletion requests should include uploaded media where eligible, including profile photos, dog photos, support attachments, report evidence, and care update media tied to the account.
Pawborhood may retain limited records when necessary for payment accounting, fraud prevention, chargebacks, tax or legal compliance, safety investigations, moderation history, abuse prevention, or dispute resolution.
Stripe, Supabase, app stores, maps providers, email providers, and other service providers may retain data under their own legal and operational requirements.
Retained records should be limited to the purpose that requires retention and should not be used to restore an active account without your request.
When deletion is complete, Pawborhood should disable or remove eligible account access, profile details, dog profiles, uploaded media, app preferences, and community data where the law and product safety allow it.
Requests are reviewed after account ownership is verified. Pawborhood should confirm receipt, complete eligible deletion, or explain any retained categories.
If a booking, payment, safety report, or moderation case is still open, deletion may be delayed or partially completed until the issue is resolved.
After deletion, some features, bookings, messages, rewards, dog passports, Packmate relationships, and marketplace records may no longer be recoverable.
Deletion from Pawborhood does not automatically delete records that third-party providers must retain for their own legal, security, accounting, fraud, dispute, or platform obligations.